Customer Support

Large area

Check in

Nights

Guests

Room

Ryokan

Hotel

Price (per room)

Starts in:

Visits:

With departures between:

Adults
(12+)

Children
(6-11)

Infants
(0-5)

Tour Type
Day Tours
Multi-day Tours
Bargain Travel Packages

Where

When

What
Sightseeing
Events

Book with JAPANiCAN now and enjoy...

No hidden charges
Lower accommodation rates
A huge selection of 4,100+ hotels and traditional ryokan inns
Sunrise Tours: 40 years of experience, 6 million satisfied customers
Instant, secure online booking & confirmation
Flexible booking: from same-day to 6 months in advance
Exclusive tourist-only discounts on bullet train packages
English-language customer support
An assurance of quality. We are part of the JTB Group: Japan's largest travel agency
Learn more...

Our most common customer support questions:

1. How can I change my reservation?
2. How can I cancel bookings online?
3. What cancellation fees apply?
4. How far in advance can I make a reservation?
5. Do I have to pay a booking fee when I make a reservation?

Please refer to our FAQ Section for detailed information about frequently submitted inquiries. If you are unable to find the information you are looking for, please feel free to contact us.

JAPANiCAN.com Customer Support

Hours	Open daily, 7:00 a.m. - 10:00 p.m. (Japan Standard Time)
Telephone	(From Overseas) +81-3-3865-5718 (Tokyo, Japan) (From Japan) 03-3865-5718 (Tokyo, Japan)
E-mail	Send us a question or comment
Important Notice	E-mail inquiries submitted outside of business hours (see above) will be considered received at 7:00 a.m. on the next business day. Any requests for cancellation or reservation changes received after 5:00 p.m. will be considered received on the next business day. Any applicable cancellation fees will be applied accordingly.

For business-related inquiries: To list your property on JAPANiCAN.com, to make a promotional request, or for other business-related inquiries, please refer to these pages. About JAPANiCAN.com (English) Contact us (Japanese)
For luxury travel inquiries: Let BOUTIQUE JTB create a tailor-made itinerary for your time in Japan. The luxury travel experts at BOUTIQUE JTB offer the highly personalized service and knowledgeable support that discerning travelers need. To learn more, contact BOUTIQUE JTB directly.

For business-related inquiries:

To list your property on JAPANiCAN.com, to make a promotional request, or for other business-related inquiries, please refer to these pages.

About JAPANiCAN.com (English)

Contact us (Japanese)

For luxury travel inquiries:

Let BOUTIQUE JTB create a tailor-made itinerary for your time in Japan. The luxury travel experts at BOUTIQUE JTB offer the highly personalized service and knowledgeable support that discerning travelers need.

To learn more, contact BOUTIQUE JTB directly.