Standard Price Categories (A through D) for Children

• Child A : Bedding and, if the offer includes meals, adult meals (reduced portions/items) provided.
  
• Child B : Bedding and, if the offer includes meals, special children’s meals provided.
  
• Child C : Children not yet enrolled in elementary school; bedding only, no meals provided.
• Child D : Infants (Neither bedding nor meals provided)

Depending on the property (excluding properties where children are not allowed), in some cases the prices for children in each category may not be set.

Please enter the number of children in the search parameters and make your search or reservation.
An explanation of the price categories for children can be found below.
* Depending on the property, it may be the case that the accommodation of children is restricted.

What are the price categories for children? 

We do not accept booking requests by phone or e-mail. Please make your booking through JAPANiCAN’s website.

It is possible to book accommodations up to 185 days in advance. Please note that this may vary depending on the property or room plan you wish to book. If you are unable to make a booking for your desired dates, either the property has no openings or it is not yet accepting bookings for your desired dates. Please check the site again at a later date or make a booking for a different room type.

Please confirm from 「My Bookings」.

If you made a booking without signing in, please check your record from the URL provided in the Booking Confirmation email.

It is not possible to add guests beyond the room’s set capacity. If the new number of guests exceeds the room’s capacity, please cancel the existing booking and make a new booking with the adjusted number of guests and rooms.
Please be aware that due to real-time changes in availability, it may not be possible to make a booking with your desired changes.

* Depending on the dates of the booking change or cancellation, you may be charged a cancellation fee.

How to confirm and cancel your reservation?

If you need to change the dates or number of nights for your stay, please cancel your existing booking and make a new one.
Please be aware that due to real-time changes in availability, it may not be possible to make a booking with your desired changes.

* Depending on the dates of the booking change or cancellation, you may be charged a cancellation fee.

How to confirm and cancel your reservation?

It is not possible to change the room type for an already-completed booking. Please cancel the existing booking and make a new booking.
Please be aware that due to real-time changes in availability, it may not be possible to make a booking with your desired changes.

* Depending on the dates of the booking change or cancellation, you may be charged a cancellation fee.

How to confirm and cancel your reservation?

It is not possible to change the meal plan for an already-completed booking. Please cancel the existing booking and make a new booking.
Please be aware that due to real-time changes in availability, it may not be possible to make a booking with your desired changes.

For concerns about food allergies or halal and vegetarian meals, please contact the facility directly.

* Depending on the dates of the booking change or cancellation, you may be charged a cancellation fee.

How to confirm and cancel your reservation?

It is not possible to change guests’ names.
Please cancel the existing booking and make a new booking. Please be aware that due to real-time changes in availability, it may not be possible to make a booking with your desired changes.
Also, please be aware that if the name on the booking differs from the name or spelling on the guest’s passport, you may be denied accommodation.

Please inform the property directly of any changes when you check in. However, in the case that this booking will be used as a document for visa application, please cancel the existing booking and make a new booking.

How to confirm and cancel your reservation?

Room types which are non-smoking will have a non-smoking icon in the room plan information.
Typically, ryokan (traditional Japanese-style inns) do not have specifically non-smoking rooms. These properties that only use deodorization to minimize the effect of smoke will not display the non-smoking icon.

If your check-in time will be later than the check-in time you indicated when you made your booking, please be sure to contact the property directly.
If staying at a ryokan (Japanese-style inn), it is almost always necessary to check-in between 5 p.m. and 6:30 p.m.
If you check-in after the scheduled time, it may not be possible to prepare your dinner for the day, so please plan to check-in with plenty of time to spare.
Please note that even if your dinner is not prepared, no refunds for the accommodation fee can be offered.

If you wish to rent the following items at your accommodation, please contact the property directly.
・ Baby products
・ Sporting goods
・ Microwave, etc.

In addition, we will help you arrange for wheelchair assistance, so please contact Customer Support.

If you wish to make reservations for any of the following, please contact the property directly.
・ Private open-air bath rental
・ Aesthetic salon
・ Beauty salon
・ Parking lot
・ Use of restaurants not included in the room plan
・ Participating in events or activities held by the property

Please contact the property directly regarding leaving your luggage before check-in.

JAPANiCAN.com does not provide interpreting services for contacting properties. Our apologies, but we ask you to arrange them yourself.

The timing of cancellation fees depends on the property, room plan, and product being booked.
JAPANiCAN includes the timing of cancellation fees on the product details page as well as the information entry page when booking propertie, so please refer to this information when making your booking.

Please note that cancellation fees cannot be waived if the customer cancels for any personal reason.

* Please note that both partial and complete changes to the booking may result in cancellation fees depending on the timing of the change.

Credit or debit card refunds may take time to process.
The exact processing time and other details depend on the credit card, so please contact your credit card company directly.
Please be aware that the company name listed on the details of the refund will be “JAPANICAN” (slight differences may occur).

• Credit card
  Our system processes refunds immediately after the booking has been cancelled.
  However, it takes at least 10 days for refund requests from Japanese credit card companies to be processed to overseas credit card companies.
  Afterward, the return of funds to your account may take up to 3 months or more depending on the terms of use of your credit card company.For Payment-in-Advance Plans:
  Payment Calculated in JPY: You will first be refunded the initial amount charged for the reservation. If a cancellation fee is incurred, it will be charged separately.
  In the event of cancellation, JAPANiCAN.com is not liable for any transaction or processing fees or for any difference in exchange rates between the time of booking the accommodation and the time of cancellation.
• Debit card
  Details depend on the card company and bank, so please contact your card company directly.

• If you paid in advance (online by credit card), your card has already been charged, and changes afterward are not possible.
• If you are paying on arrival (guarantee by credit card), you may be asked to submit your card as a deposit when you arrive.
  In addition, please note that some accommodations only accept payments by cash.

Accommodation charges on JAPANiCAN.com include the following:
・ Room fee
・ Service fee
・ Consumption tax
・ Meal price (if included in the reservation details)

The following are not included:
・ Bath tax that is charged when using a hot spring facility
・ Accommodation taxes charged in some cities

“Accommodation taxe are levied on guests staying at accommodation facilities in certain areas.
These taxes are used to fund tourism promotion projects.
The accommodation tax is not included in the accommodation rates indicated on the reservation site.
Please pay directly at the accommodation facility.”

At the time of publication of this page ( 1 August, 2023), accommodation tax has been adopted in the following areas.
The tax will be levied regardless of whether the date of reservation or payment is prior to the effective date of the accommodation tax.

■Tokyo
Accommodation fee (per person per night)：Accommodation tax (per person per night)
10,000 JPY or more and less than 15,000 JPY: 100 JPY
15,000 JPY or more: 200 JPY

■Osaka
Accommodation fee (per person per night): Accommodation tax (per person per night)
7,000 JPY or more and less than 15,000 JPY: 100 JPY
15,000 JPY or more and less than 20,000 JPY: 200 JPY
20,000 JPY or more: 300 JPY

■Kyoto-shi City, Kyoto
Accommodation fee (per person per night): Accommodation tax (per person per night)
Less than 20,000 JPY: 200 JPY
20,000 JPY or more and less than 50,000 yen: 500 JPY
50,000 JPY or more: 1,000 JPY

■Kanazawa-shi, Ishikawa
Accommodation fee (per person per night): Accommodation tax (per person per night)
Less than 20,000 JPY: 200 JPY
More than 20,000 JPY: 500 JPY

■Kutchan-cho, Abuta-gun, Hokkaido
The accommodation tax is equivalent to 2% of the room charge (the amount excluding meal charges, etc.).
The room charge does not include consumption tax, local consumption tax, bath tax, and other taxes.

■Fukuoka  ※Excluding Fukuoka-shi and Kitakyushu-shi. Please refer to the following for the amount.
A flat rate of 200 JPY per person per night, regardless of the room rate.

■Fukuoka-shi, Fukuoka
Accommodation fee (per person per night): Accommodation tax (per person per night)
Less than 20,000 JPY: 200 JPY (including 50 JPY prefectural tax)
More than 20,000 JPY: 500 JPY (including 50 JPY prefectural tax)

■Kitakyushu-shi, Fukuoka
“A flat rate of 200 JPY per person per night, regardless of the room rate.
(including 50 JPY prefectural tax)　”

■Nagasaki-shi, Nagasaki
Accommodation fee (per person per night): Accommodation tax (per person per night)
Less than 10,000 JPY: 100 JPY
More than 10,000 JPY but less than 20,000 JPY: 200 JPY
More than 20,000 JPY: 500 JPY

※The conditions for application of the taxes are determined by each municipality. For details, please check each municipality’s gazette or directly with the accommodation facility.
※Taxes are subject to change or be newly established without notice.
We appreciate your understanding in advance.”
※Please contact the accommodation facility regarding the payment method of accommodation taxe and other taxes on site.
※Even if you have already paid the accommodation fee by credit card in advance, you are required to pay an accommodation tax, bath tax, etc. on site in certain areas.

A “bath tax” is a tax imposed on visitors to hot springs that provides funds for the establishment of environmental sanitation facilities, well protection management facilities, fire-fighting facilities and other necessary establishments for fire-fighting, as well as for tourism promotion and the establishment and maintenance of tourism facilities.

Payment of this bath tax is mandatory when staying in applicable establishments with hot springs, even if you do not use the hot spring facilities. The tax is between 150 to 250 yen (depending on region) per person per night.

If you pay in advance, please contact customer support via the inquiry form after your stay.
For local payments, please contact the property directly upon check-out.

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